Frequently Asked Questions
HOW LONG IS IT BEFORE I CAN TAKE MY BRAND-NEW CAR HOME?
It very much depends on where the vehicle is located and what we must do to get it here.
The normal time between placing a deposit and receiving a vehicle is about 2-3 months. However, there are several factors which can add to the time frame.
If your car is a factory build than allow a minimum of 2 months for it to get built and delivered to the dealership.
Canada and the USA are big places so sometimes, even if the vehicle is on the ground it may be in a remote place and can add up to 2 weeks to shipping times. This time frame can be further extended by as much as 3 weeks if the delivery date does not match up with the shipping date.
Because the cars are shipped on water there are many factors that govern shipping times such as weather and time in port. Be aware that shipping company ETA’s change from time to time and there is nothing we can do about it.
Sometimes vehicles will be held for up to two weeks at Australian Customs or Quarantine. Being Government departments, they work at their pace only. We will only know this is happening once the vehicle lands in an Australian port.
Our conversions are done in either Queensland or Victoria and under normal circumstances transport from our conversion facility will take up to 5 days. However, inland transport in Australia can take up to a month depending on which company is used and where their stop overs are.
WILL YOU KEEP ME UP TO DATE WITH THE PROGRESS OF MY CAR?
Yes. That said we will only contact you with information as we receive it. If there is no new information available, then we will not contact you.
WHAT IS MY TRADE IN WORTH?
Your trade in will be assessed at the time you make the deposit for your new car. If you want to keep your trade in for the time it takes between deposit and delivery of the new vehicle then the trade in value will have to be reassessed. There will be a number of factors that will determine the new value of your trade in, these include: Odometer reading, desirability and market conditions, condition of the vehicle, tyres, servicing and the extra age. Be prepared to have a reduced value.
WHERE DOES MY CAR COME FROM?
Most of our vehicles come from Canada and a smaller portion come from the USA. We have been known to also get cars out of Europe depending on where the manufacturers have stock.
CAN I ORGANISE MY OWN MODIFICATIONS AND ACCESSORIES FOR MY CAR?
Yes. But these will have to be performed AFTER you pick up your car from American Motors.
HOW LONG DOES A CONVERSION TAKE?
Under normal circumstances it takes about two weeks. There are factors that can cause a time frame blow-out. One of the main causes is fault finding and diagnosis which can sometimes add another week.
HOW MANY KMS WILL MY CAR HAVE ON IT WHEN I GET IT?
Your car can have up to 500km on it before you receive it. Sometimes it will be much less depending on how and where it has been transported. Transport companies overseas often drive cars between depots – adding to the mileage. Another reason your car will have some mileage on it is because following and during the conversion process the car will be driven for testing purposes.
IF SOMETHING GOES WRONG WHO SHOULD I CALL?
In the first instance you should call us on (08) 8122 5540 so that we can assess the situation and to determine the correct course of action.
IS THE FIRST INVOICE YOU GIVE ME THE FINAL INVOICE?
No. You will receive an invoice upon pick up and payment of your vehicle. The invoice you receive is a pro-forma invoice and will be subject to change as per accessories you add or the value of your trade in.